Refund and Returns Policy

1. General Overview

At fantasygo we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for refunds or returns must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.
• Returned with all accessories, manuals, and any free gifts that were included.

2.3. Non‑Refundable Items

The following items are not eligible for refunds or returns:

• Digital downloads or downloadable content.
• Personalized or custom‑made products.
• Gift cards and vouchers.

3. Return Process

3.1. Initiating a Return

Contact our support team at [email protected] or call +1(806)737-9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., wrong or defective item).

3.3. Inspection and Refund

After we receive and inspect the returned item, we will notify you of the approval status. Approved refunds will be processed using the original payment method within 7‑10 business days.

4. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your initial contact. Exchanges are subject to product availability and follow the same return conditions.

5. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the specified time frame.
• Package the item securely to prevent damage during return shipping.

6. Legal Disclaimers

All refunds and returns are governed by applicable consumer protection laws. This policy does not affect your statutory rights. We reserve the right to amend this policy at any time, with changes posted on this page.

7. Contact Information

If you have any questions regarding this Refund and Returns Policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486
Address: